Terms & Conditions

1. The short version

Be honest with us and we will be honest with you. Scopes are documented, quotes are fixed per phase, code and accounts you pay for belong to you, and neither of us surprises the other.

2. Website use

• Content on this site is provided for information; it is not a binding offer.
• You may not copy, reuse or republish site content without written permission.
• We aim for accuracy but do not warrant that content is complete or current at every moment.

3. Proposals & payment

• Fixed projects follow milestone payments defined in the proposal (typically staged).
• Retainers and dedicated teams are billed monthly in advance.
• Invoices are due within the period stated on them; work may pause on overdue accounts after notice.

4. Scope & changes

• Each phase has a written scope; anything outside it is quoted as a change request before work begins.
• Client feedback and content are part of the timeline - delays in approvals shift delivery dates accordingly.

5. Intellectual property

• On full payment, custom code, designs and deliverables created for your project belong to you.
• We retain rights to reusable internal frameworks and know-how, licensed to you where embedded.
• Third-party licences (fonts, libraries, APIs) follow their own terms.

6. Confidentiality

Both parties keep non-public information private. NDAs are signed on request - many of our engagements are fully confidential by design.

7. Warranties & support

• Deliverables include a defect warranty window stated in the proposal.
• Ongoing support and maintenance are governed by the chosen SLA plan.
• We are not liable for issues arising from third-party services, client-side edits or force majeure events.

8. Marketing performance

We commit to process, transparency and best practice - not to specific rankings or revenue figures. Anyone promising guaranteed position one is not being straight with you, and neither will we pretend otherwise.

9. Liability

To the maximum extent permitted by law, our aggregate liability under any engagement is limited to the fees paid for the relevant phase of work.

10. Governing terms

Signed project agreements define governing law and dispute resolution. Where this page conflicts with a signed agreement, the agreement wins.